ORDER RETURNS – PRODUCT CHANGES
Oil & Bee is always focused on providing the best customer service, enabling you to change or even return your order in case some of our products dont meet your demands
The customer is able to return the products in consultation with our company in some of the following cases:
- Shipment and receipt of poor or defective quality product by own mistake of the Company.
- Return of products due to delivery error under the responsibility of the Company.
In any case, the customer will have to return the products to the company to be checked and detect the mistakes within 14 calendar days of receipt of the products. The products must be returned in their packaging without any damage or deterioration, accompanied by the corresponding documents on the packaging.
In cases where the products are not returned within 14 days it is up to the company itself to decide whether to accept the return or not.
If all of the above conditions are complied, the customer is entitled to receive a credit document for the purchase of other products of equal value with return, or to receive a refund for the purchase.
After the purchase of the product in cash, our company is required to pay the amount back to the customer within 20 days, or to cancel the credit card transaction
In any case, we advice the customer to contact with Oil & Bee offices to inform for the return of the products to our phones.
2510 211 354 | 2513011961 or through mail : firstname.lastname@example.org
The Customer needs to pack the product in the box in which it was received and then ship it with the same shipment company with which he received it by marking it on the box “FOR THE OIL&BEE RETURNS SECTION”, writing to us for the reasons of his return
If the above conditions are not met then the company have the right to return the product to the customer at the expense of shipping.
If you need any further information about oil & bee.gr or have any suggestions on how to improve our Company’s services, please contact us at email: email@example.com or at phones+(30) 2510 211 354 /+(30) 2513011961